AI Chatbots
+1
Rising
Users wait over 48 hours for support responses even on paid plans.
Long response times make people feel ignored and lower trust in the product. Many switch to competitors with faster help.
Customer trust drops, and retention decreases over time
Complaint Growth
+134%
in this months
Mentions
342
reviews in this months
Search Volume
3142
monthly searches
Trend over time
User reviews
12 Dec 2024
The interface is not intuitive, making it difficult to set up automated workflows, which is frustrating for new users.
— User #1
11 Dec 2024
The dashboard is informative, but the delayed support makes it hard to resolve issues when analytics reports are inaccurate.
— User #2
08 Dec 2024
While the support team is helpful, the excessive wait times negate any positive impact, leaving issues unresolved for days.
— User #3
05 Dec 2024
The mobile app is handy, but the lack of immediate support turns minor glitches into major roadblocks due to delayed assistance.
— User #4
01 Dec 2024
The integrations are great, but when problems arise, the slow support response stalls workflows and diminishes the value of integrations.
— User #5
27 Nov 2024
The interface looks good, but unclear labels combined with slow support create a frustrating experience when users can't get quick help.
— User #6
27 Nov 2024
The interface looks good, but unclear labels combined with slow support create a frustrating experience when users can't get quick help.
— User #7
27 Nov 2024
The interface looks good, but unclear labels combined with slow support create a frustrating experience when users can't get quick help.
— User #8
Business viability metrics
Build Complexity
6/10
Revenue Potential
Market Opportunity
Why this makes a good product?
- Strong signal
Over 1,000 users mention slow response times in reviews. - Universal pain
Affects both SMBs and enterprise users across industries. - High urgency
+156% growth in complaints shows demand for faster solutions. - Easy validation
Support speed can be measured and benchmarked easily.
AI suggestion
Automate first responses
Build an AI support assistant that replies instantly, gathers issue context, and routes tickets to the right team.
Top keywords
User Experience (789)
Efficiency (123)
Product Quality (456)
Technical Support (234)
Data Security (567)
Pricing (890)
Onboarding (12)
Integrations (345)
Customization (678)
Reliability (901)