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+1

Rising

Users wait over 48 hours for support responses even on paid plans.

Long response times make people feel ignored and lower trust in the product. Many switch to competitors with faster help.

Customer trust drops, and retention decreases over time

Complaint Growth

+134%

in this months

Mentions

342

reviews in this months

Search Volume

3142

monthly searches

Trend over time

User reviews

12 Dec 2024

The interface is not intuitive, making it difficult to set up automated workflows, which is frustrating for new users.

User #1

11 Dec 2024

The dashboard is informative, but the delayed support makes it hard to resolve issues when analytics reports are inaccurate.

User #2

08 Dec 2024

While the support team is helpful, the excessive wait times negate any positive impact, leaving issues unresolved for days.

User #3

05 Dec 2024

The mobile app is handy, but the lack of immediate support turns minor glitches into major roadblocks due to delayed assistance.

User #4

01 Dec 2024

The integrations are great, but when problems arise, the slow support response stalls workflows and diminishes the value of integrations.

User #5

27 Nov 2024

The interface looks good, but unclear labels combined with slow support create a frustrating experience when users can't get quick help.

User #6

27 Nov 2024

The interface looks good, but unclear labels combined with slow support create a frustrating experience when users can't get quick help.

User #7

27 Nov 2024

The interface looks good, but unclear labels combined with slow support create a frustrating experience when users can't get quick help.

User #8

Business viability metrics

Build Complexity

6/10

Revenue Potential

Market Opportunity

Why this makes a good product?

  • Strong signal
    Over 1,000 users mention slow response times in reviews.
  • Universal pain
    Affects both SMBs and enterprise users across industries.
  • High urgency
    +156% growth in complaints shows demand for faster solutions.
  • Easy validation
    Support speed can be measured and benchmarked easily.

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Pain Point Signals